Medical providers today are dealing with unprecedented reimbursement pressures. Financial survival depends on providing clients with high-quality results with responsive services.
Partnering with the right vendor can be a competitive advantage. For over 30 years, we’ve built an industry leading reputation for putting customers first.
Our customer-driven value proposition guides everything we offer from proven solutions to customer support and service. Understanding your business is our business. AccessNET, CyberLAB, and CyberPATH combine the feature sets you expect along with the commitment from ASPYRA to improve efficiencies and drive revenue.
Take a moment and review why more and more facilities choose ASPYRA.
“You get a 10! From a support perspective I cannot fault you. The weak link was the HP support rather than ASPYRA Support.” Dan P., UK
“I appreciated such prompt service on the weekend. Support was right there for us. I always get great service and the friendliness is always a nice bonus.” Vonnie B., Medical Lab Tech, MN
“I think you all are great. I have never had a bad experience with the ASPYRA team. I most like the personal feeling you get when you speak to someone. I enjoy being treated like a person and not a number. I would recommend them to anyone. Very good group of people.” Greg W., PACS Administrator, TN
“The unattended install succeeds on the first try. Support does a fantastic job in customer service.” Michael O., IT Support, NJ
“The time to resolve, the time spent, and amount of communication were impressive. Our rep was so dedicated and assured me that the issue was as important to her as it was for our company. She quickly started to handle the situation with her team and ended up making what I thought was impossible possible.” Terry G., Dir. Billing Operations, TX
“They provide excellent customer service, always knowledgeable to answer our questions.” Stephanie N., Radiology Tech, IA
“I am very happy with the customer service and technical support we receive from ASPYRA. They were awesome in helping us solve multiple problems after the ICD-10 upgrade.” Brendal F., Histology Supervisor, FL
“Knowledgeable, speedy response from trusted staff member; Great customer service experience; thank you!” Khyle W., IT / PACS Administrator, UK
“All of the people I have worked with in the past are always courteous and easy to work with. The knowledge of your support staff is great.” Ellen F., Laboratory Supervisor, IN
“Quick Turnaround, Very professional.” Raghbir D., IT Support, UK
“We are very happy with the way ASPYRA resolves any questions or concerns that we have. The overall knowledge and speed with which they approach our issue is appreciated.” Sarah W., Consultant, TX
“Our ASPYRA rep is wonderful but I often have to listen to other representatives complain about having to change their password too frequently to get through our fire wall.” Helen P., Laboratory, CA
“With the major amount of changes going on in health care right now, it is very rewarding to our corporation that ASPYRA is beyond willing to add changes to their software upgrades to better all of their customers….not just us. I cannot tell you how much we appreciate this…thank you,” Milt G., Director of Clinical Operations, IL
“Kyle always takes the initiative to make the ticket experience complete. Very helpful in every way. Our conversation was about 1 thing, but he helped me with several other questions during the call,” Gail H., PACS Administrator, NC
“I think the analysts do a great job supporting CyberLAB,” Eric L., Clinical Analyst, CA
“Always friendly, courteous and don’t make you feel stupid,” Cassie K., Office Manager, NC
“I was very happy with how smooth our upgrade went. I am very pleased with ASPYRA’s staff. Mario, Cheri, Brent and Lisa made the transaction very painless. A few problems but were handled very quickly,” Maxine T., Client Services Manager, CA
“It’s been a very positive reception from our physicians using MedVIEW WX. They love the simple access to reports, the history of exams for their patients, and the performance of the streaming images.” Matt M., Radiology Director, IA (read more…)
“We are excited to have the new features in the latest CyberLAB release. The decision to add ASPYRA’s Anatomic Pathology solution expands our service offering on the Pathology side and allows us to share demographic information with the clinical application. This provides a common history for all elements of our client’s Lab work and simplifies our approval processes,” Carla R., Laboratory Supervisor, TX.
“We are very satisfied with the CyberLAB product and with all the specific state regulations and financial impact they have on our P&L. ASPYRA didn’t engage in any haggling, they just simply collaborated with us to meet our financial needs. We intend to continue our business relationship with ASPYRA and continue to keep pace with the challenges placed upon all of healthcare in regards to doing more with less resources and reimbursement, while meeting Meaningful Use deadlines and providing the highest quality healthcare that our patients deserve,” Lesli W. MT (ASCP) LIS Coordinator, IL.